Privacy Policy

1. Data Controller

CoachForce is the data controller responsible for your personal data. We are committed to protecting your privacy and complying with the GDPR and other applicable data protection laws.

2. Data We Collect

We collect and process the following categories of personal data:

Account Information

• Email address
• Username and display name
• Password (encrypted)

Usage Data

• IP address and device information
• Browser type and version
• Pages visited and features used
• Session duration and timestamps

User Content

• Training programs and notes you create
• Messages between coaches and clients
• Tracking data and progress metrics
• Uploaded files and documents

3. Purpose of Processing

We process your personal data for the following purposes:

• Providing and maintaining our services
• Processing your subscription and payments
• Communicating with you about your account and our services
• Improving and personalizing your experience
• Complying with legal obligations

4. Legal Basis for Processing

We process your data based on the following legal grounds under GDPR:

• Contract Performance: Processing necessary to fulfill our contract with you (providing the service)
• Consent: Where you have given explicit consent for specific processing activities
• Legitimate Interests: For our legitimate business interests, such as improving our services and preventing fraud
• Legal Obligation: Where processing is required by applicable law

5. Data Sharing

We do not sell your personal data. We may share your data with:

• Payment Processors: Stripe handles our payment processing and receives necessary billing information
• Hosting Providers: Our servers are hosted on secure, GDPR-compliant infrastructure
• Legal Requirements: We may disclose data when required by law or to protect our rights

6. Data Retention

We retain your personal data for as long as necessary to provide our services and fulfill the purposes outlined in this policy:

• Active account data is retained while your account is active
• After account deletion, data is removed within 30 days
• Some data may be retained longer for legal compliance (e.g., billing records)

7. Your Rights (GDPR)

Under the GDPR, you have the following rights regarding your personal data:

• Right of Access: Request a copy of the personal data we hold about you
• Right to Rectification: Request correction of inaccurate or incomplete data
• Right to Erasure: Request deletion of your personal data ("right to be forgotten")
• Right to Data Portability: Receive your data in a structured, machine-readable format
• Right to Restriction: Request restriction of processing in certain circumstances
• Right to Object: Object to processing based on legitimate interests
• Right to Withdraw Consent: Withdraw consent at any time where processing is based on consent

To exercise these rights, visit your account settings or contact us at contact@coachforce.fr. We will respond within 30 days.

8. Cookies and Local Storage

We use essential cookies and local storage to provide our services:

• Session cookies for authentication and security
• Local storage for user preferences (language, theme)

9. Data Security

We implement appropriate technical and organizational measures to protect your data:

• Encryption of data in transit (HTTPS/TLS)
• Encryption of sensitive data at rest
• Regular security assessments and updates
• Access controls and authentication mechanisms

10. International Transfers

Your data is primarily stored and processed within the European Economic Area (EEA). If we transfer data outside the EEA, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses.

11. Children's Privacy

CoachForce is not intended for children under 16 years of age. We do not knowingly collect personal data from children. If you believe we have collected data from a child, please contact us immediately.

12. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes via email or through the service. The date of the last update is shown at the top of this page.

13. Contact Us

For any questions about this Privacy Policy or to exercise your rights, please contact us at:

contact@coachforce.fr

You also have the right to lodge a complaint with a supervisory authority if you believe your data protection rights have been violated.