Last updated: January 8, 2026
Refund Policy
We want you to be completely satisfied with CoachForce. This Refund Policy outlines our approach to refunds and cancellations for our subscription services.
1. Overview
CoachForce offers subscription-based digital services. This Refund Policy explains your rights regarding refunds and cancellations. Stripe processes all payments and refunds on our behalf.
2. Payment Processing
All purchases of CoachForce subscriptions are processed by Stripe. This means:
- Stripe handles all payment processing, invoicing, and refunds
- Your payment details are securely stored by Stripe, not CoachForce
- Refund requests are processed according to Stripe's terms and policies
3. Refund Policy
Refunds are provided on a case-by-case basis. To request a refund, please contact us at contact@coachforce.fr. We will do our best to resolve your concerns.
This does not affect your rights as a Consumer in relation to products which are not as described, faulty, or not fit for purpose.
4. Digital Content Notice
CoachForce is a digital service that is immediately made available upon subscription. By subscribing and accessing the platform, you acknowledge that:
- The digital service begins immediately upon successful payment
- By using the service, you consent to immediate performance of the contract
- Once you have accessed and used the service features, your right of withdrawal may be affected as outlined in the Consumer Rights section below
5. Cancellation Policy
You can cancel your subscription at any time through your account settings or by contacting us at contact@coachforce.fr. Here's what happens when you cancel:
- Cancellation takes effect at the end of your current billing period
- You retain full access to all features until the end of the paid period
- There are no refunds on unused subscription periods
- Your data remains accessible for 30 days after subscription ends, then is permanently deleted
6. How to Request a Refund
To request a refund, please contact us:
- Email our support team at contact@coachforce.fr
- Provide your account email address and order/transaction reference
- We will review your request and process it accordingly
7. Refund Processing
If a refund is approved:
- Refunds are processed through your original payment method
- Processing time is typically 5-10 business days depending on your bank
- You will receive email confirmation when the refund is processed
- Your access to CoachForce will be revoked upon refund completion
8. Consumer Right to Cancel
If you are a Consumer, you have the right to cancel your purchase within 14 days without giving any reason. The cancellation period will expire after 14 days from the day after completion of the transaction.
To cancel your order, you must inform us of your decision by contacting us at contact@coachforce.fr. To meet the cancellation deadline, it is sufficient that you send your communication before the expiration of the 14-day period.
If you cancel within the permitted period, we will reimburse all payments received from you without undue delay, and not later than 14 days after the day on which we are informed about your decision to cancel. We will make the reimbursement using the same means of payment as you used for the initial transaction.
Important: Your right to cancel does not apply to the supply of Digital Content that you have started to download, stream, or otherwise acquire. By accessing and using the CoachForce platform after purchase, you expressly consent to the immediate performance of the digital service and acknowledge that you will lose your right of withdrawal once you have started using the service.
If you are a Consumer, you will benefit from any mandatory provisions of the law of the country in which you are resident. Nothing in this policy affects your rights as a Consumer to rely on such mandatory provisions of local law.
9. Disputes and Chargebacks
If you believe you are entitled to a refund, please contact us first before initiating a chargeback with your bank or payment provider. We are committed to resolving disputes fairly.
10. Contact Us
If you have questions about refunds or need assistance, please contact our support team. We are committed to helping resolve your concerns.